Procedural Model

The KMDL® procedural model consists of nine phases:
 

In Phase 0 the organisational frame for the knowledge management is being defined (Project initiation).  

In Phase 1 the area to be investigated is being identified and defined. It is recommended to introduce the KMDL® method and determine common goals within an initial workshop (The goal is to identify knowledge intensive business processes).
 
Phase 2 of the procedural model, in which business processes are recognised, is done through 3 steps: First: Recognising the processes by interviewing the client. Second: Modeling the obtained information. Third: The created documentation is given to the client for verification purposes. These steps are repeated until the whole area of investigation has been considered.
 
In Phase 3  knowledge intensive business processes are recognised.
 
Phase 4 of the procedural model, in which knowledge intensive business processes are recognised, is done through 3 steps: First: Recognising the processes by interviewing the client. Second: Modeling the obtained information. Third: The created documentation is given to the client for verification purposes. These steps are repeated until the whole area of investigation has been considered.
 
Phase 5 the process model consists of analysing the models generated in Phase 2 and Phase 4 by using the K-Modeler. At first, this is done automatically. Afterwards, another analysis is performed considering the whole process documentation.    
 
Phase 6 consists of creating a target concept conjointly with the project partner.
 
Phase 7 consists of defining necessary organisational and IT changes.
 
Phase 8 consists of the evaluation of the whole process with the client.
 
The participation of the customer is an indispensable part of the KMDL®-procedural model.